Last updated: [15/11/2025]
These Terms & Conditions outline the rules for using the A$X Embroidery website and purchasing our products.
1. General Information
By accessing our website or placing an order, you agree to these Terms & Conditions.
If you do not agree, please do not use our services.
2. Products
- All items are handmade or custom-designed.
- Colours, placement, and sizing may vary slightly from product images.
- Custom orders are made based on the information you provide.
3. Pricing & Payment
- All prices are listed in [your currency].
- We may update prices at any time.
- Payment must be completed at checkout.
- We use secure third-party payment providers.
4. Shipping
- Shipping times vary based on location.
- Once shipped, delays outside our control (postal issues, strikes, weather, etc.) are not our responsibility.
- Customers are responsible for providing a correct address.
5. Refunds & Returns
Because most items are personalised:
Custom Orders
- Non-refundable, unless faulty or incorrect due to our mistake.
Non-Custom Items
- Refunds available within [your number] days of delivery
- Items must be unused and in original condition
Contact us at [your email] to request a return or raise an issue.
6. Cancellations
- Orders can only be cancelled within [your timeframe] before work begins.
- Once a custom order has started, cancellations are not possible.
7. Intellectual Property
All designs, images, products, and branding (including the A$X Embroidery logo) are owned by us and cannot be copied, sold, or reproduced without permission.
8. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack or disrupt the website
- Copy any content without permission
9. Liability
We are not liable for:
- Third-party service disruptions
- Losses due to incorrect customer information
- Damage caused during delivery (we always package items safely)
Your statutory rights remain unaffected.
10. Contact Information
For questions or support, contact us:
📧 [your email]